FAQ

We
will sell body armor to civilians, Law Enforcement Officers, and
Military Personnel in the United States who meet the following criteria:
1. Are 18 years of age or older
2. Are not a felon;
3.
Are legally allowed to possess and use the item(s) in your state (If
you are a New York or Conneticut resident, you must be active Law
Enforcement or Military Personnel and provide necessary credentials);
4. Are purchasing this product for only lawful purposes;
5. Are purchasing this product on your own behalf;
6. Comply with all other Terms & Conditions.

Learn more about the legality of body armor in each state.

To inquire about the status of an order, or for other questions related to our products, please contact us by email at support@vstone.tech (this is preferred) or by phone at (00852)94764924.
While we are typically available, we may be assisting another customer
when you call. If we do not answer please leave a voicemail so we can
get back to you.

Please include your name, order number, and shipping address to expedite locating order information.

Body armor packages vary in weight and all orders are shipped through
the USPS or UPS Ground Shipping with order tracking information
available. Shipping information will be provided by email as soon as the
order leaves our facility. Actual transit time of shipping varies based
on location, but orders usually arrive within 12-15 business days once
shipped.

All
products are eligible for an easy return or exchange as long as the
return is initiated within 30 days of receipt, and the product(s) is in
new, unused condition. There is no re-stocking fee for returns or
exchanges. The customer is responsible for any return shipping costs
associated with returning the product.

Read more about our returns & exchange information.

For the sake of clarifying terms, "Lead Time" or "Production" phase is the time it takes for PBA to manufacture a product at our manufacturing facility and then get the product to our shipping/fulfillment department. This is NOT necessarily the amount of time it will take for the customer to receive the product.

With this in mind, we keep our backpack inserts, laptop cases, Discreet Executive Vest, Hybrid Tactical Vest, Core Mission Plate Carrier, and many more products in stock to cut down on the amount of time the customer has to wait to get the protective products they need. At times, a single color or size may be out of stock for a short period, typically less than a week, but the overwhelming majority is always in stock.

We do not stock products that are more specialized or have significantly less demand and instead maintain a production time that is industry-leading and clearly stated on the product page. If you are interested in a specialized product or one that is out of stock, feel free to email (info@vstone.tech) or call us (00852)94764924 during business hours for a delivery estimate.

If an order is expected to take longer than the lead time listed on our website, we will provide an updated estimate of when you may expect your order.

We deliver our products to Special Forces & Law Enforcement Units & Naval Authorities around the Globe
15 Years 20+ Countries 100k+ End Users

Yes! 100% of our reviews have come from real customers who have
purchased from us and have decided to leave a review in their own words.
We do not edit reviews without permission.